Free standard shipping within the United States. Order processing takes 1–3 business days after successful payment. Transit takes an estimated 4–10 business days after dispatch, for a total estimated delivery time of 5–13 business days. Business days are Monday–Friday, excluding U.S. federal holidays. Tracking information is emailed after dispatch.

Request an eligible return within 30 calendar days after delivery. PoolNook pays return shipping and charges no restocking fee. Change-of-mind returns must be unused, uninstalled and in their original condition. Contact us before returning an item. Approved refunds are issued within 10 business days of receiving the return; your payment provider may need additional time.

Email support@poolnook.com or call +1 217-675-8250. Include your order number or the product name so our team can assist you.