Quick answers about choosing pool products, shipping, orders and returns.
Where do you ship?
We deliver to addresses in the United States only.
Is shipping free?
Yes. Standard US shipping is free, with no minimum order value.
How long will my order take?
Handling takes 2 business days after payment confirmation. Estimated transit time is 7 business days after dispatch, for a total estimate of 9 business days. Business days exclude weekends and public holidays.
How can I track my order?
Use the tracking link in your shipping confirmation email, or visit our Track your order page to open your order details.
How do I choose the right pool or equipment?
Check pool dimensions, pool type, voltage, hose sizes and connection fittings. Read the manufacturer’s installation instructions. Our pool buying guide explains the main checks.
Are pumps, filters and ladders included with a pool?
Included items vary by model. Only the items stated in the selected product listing are included. Accessories shown in lifestyle images may be illustrative.
Can I change or cancel an order?
Contact us as soon as possible with your order number. We can check whether a change or cancellation is still possible before dispatch. After dispatch, the return process applies.
What is your return policy?
You can request an eligible return within 30 days of delivery. Review the condition requirements, return-shipping responsibilities and refund timing in our returns and refunds policy.
What if my item arrives damaged or is missing?
Email support@poolnook.com with your order number and a description of the problem. Photos can help us investigate damage. We will work with you on an appropriate resolution.
Do you provide installation?
Installation and site preparation are not included unless the product listing explicitly says otherwise. Follow the manufacturer’s instructions and local pool-safety requirements.
How can I contact you?
Email support@poolnook.com or call +1 217 675 8250.