Privacy policy

PoolNook (“we,” “us,” or “our”) operates poolnook.shop. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, or contact us.

1. Personal Information We Collect

Depending on how you interact with us, we collect the following categories of information:

  • Contact information: Your name, email address, telephone number, and billing and shipping addresses.

  • Order information: Products purchased, order numbers, payment status, delivery details, and return or refund records.

  • Payment information: Information submitted through our checkout and processed by payment providers, together with transaction details used to confirm payments and manage refunds.

  • Account information: Login and account details if you choose to create an account.

  • Communications: Information you provide when contacting us, requesting assistance, or submitting feedback.

  • Device and browsing information: IP address, browser type, device information, pages visited, referral sources, and interactions with our website.

  • Preferences: Marketing choices, cookie preferences, and other settings you provide.

We collect information directly from you, automatically through our website, and from providers that help us process payments, fulfill orders, and operate our store.

2. How We Use Your Information

We use personal information to:

  • Process payments, fulfill orders, arrange delivery, and manage returns and refunds.

  • Send order confirmations, shipping updates, and other service communications.

  • Respond to questions and provide customer support.

  • Maintain customer accounts and remember shopping preferences.

  • Operate, troubleshoot, and improve our website.

  • Detect fraud, prevent misuse, and protect customers and our business.

  • Send promotional communications where permitted by law and consistent with your preferences.

  • Measure advertising performance and personalize advertising where these features are enabled and legally permitted.

  • Meet legal, tax, accounting, and recordkeeping obligations.

Where consent is required, we obtain it before carrying out the relevant activity. Visiting our website does not, by itself, constitute consent to optional marketing or tracking.

3. How We Share Information

We disclose personal information when necessary for the purposes described in this policy, including to:

  • Shopify, which hosts and supports our online store.

  • Payment providers, which process transactions, refunds, and payment-related security checks.

  • Suppliers, fulfillment partners, and delivery carriers, which prepare and deliver purchases.

  • Technology and support providers, which help operate our website, communications, and customer service.

  • Analytics and advertising providers, where these services are enabled and subject to applicable privacy choices.

  • Professional advisers and authorities, where reasonably necessary to comply with legal obligations, resolve disputes, or protect rights.

  • Parties involved in a business transaction, such as a merger or sale, subject to appropriate safeguards.

We limit disclosures to information appropriate for the relevant purpose.

4. Shopify and Our Online Store

Our store is hosted on Shopify. Shopify processes personal information when you browse our store, use checkout, or make purchases.

If Shopify Network Intelligence is enabled, Shopify may also process information from your interactions with our store, other merchants, and Shopify to provide enhanced services, including improvements and advertising features.

For details about Shopify’s processing and privacy choices, visit:

5. Cookies, Analytics, and Advertising

Our website uses cookies and similar technologies to support functions such as shopping carts, checkout, security, and saved preferences.

Where enabled, optional analytics and advertising technologies help us understand website usage, measure campaigns, and display relevant advertising. These technologies may collect device identifiers, browsing activity, and information about interactions with products and advertisements.

Some advertising-related disclosures may qualify as a “sale,” “sharing,” or processing for targeted advertising under certain U.S. privacy laws, even when no money is exchanged.

You can manage cookies through your browser settings. Blocking essential cookies may affect checkout or other website functions. Where consent is legally required, optional technologies are subject to that consent.

You may contact us using the details below to exercise applicable privacy rights or request an advertising-related opt-out.

6. Marketing Preferences

You can unsubscribe from promotional emails using the unsubscribe link in those messages or by contacting us.

Opting out of marketing does not prevent us from sending necessary communications about purchases, deliveries, refunds, security, or customer service.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on factors such as whether you have an active account or order, applicable tax and accounting requirements, fraud prevention needs, and the time necessary to resolve disputes.

When information is no longer needed, we delete or anonymize it, subject to applicable legal requirements.

8. Information Security and International Processing

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of internet transmission or electronic storage is completely secure.

Please do not send full payment card details or account passwords through ordinary email or customer support messages.

Shopify and other providers may process information outside your state or country. Where legally required, appropriate safeguards apply to international transfers.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Correct inaccurate information.

  • Request deletion, subject to applicable exceptions.

  • Obtain a portable copy of certain information.

  • Withdraw consent where processing relies on consent.

  • Opt out of qualifying sales, sharing, or targeted advertising.

  • Limit certain uses of sensitive personal information, where applicable.

  • Appeal a decision about a privacy request, where the law provides that right.

To make a request, contact us using the details below. We may need to verify your identity before fulfilling certain requests. An authorized agent may submit a request where permitted by law, subject to verification of their authority.

We respond within the time required by applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

10. Children’s Privacy

Our store is intended for adult shoppers and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can investigate and take appropriate action.

11. Third-Party Websites

Our website may contain links to other websites or services. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

12. Changes to This Policy

We may update this policy to reflect changes in our practices, services, or legal obligations. Updates will be posted on this page with a revised date.

Where required, we will provide additional notice or obtain consent before making relevant changes.

13. Contact Us

For privacy questions or requests, contact:

PoolNook
Website: https://poolnook.shop/
Phone: +1 217-675-8250

Email: support@poolnook.com
Mailing address: 16350 Aurora Ave N, Shoreline, WA 98133, United States

Please identify your message or letter as a “Privacy Request” so we can direct it appropriately.