Terms of sale

These Terms and Conditions of Sale apply to purchases made through https://poolnook.shop/.

By placing an order with POOLNOOK, you agree to these Terms and Conditions of Sale, together with our Terms of Service, Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Seller Information

Business Name: POOLNOOK

Website: https://poolnook.shop/

Email: support@poolnook.com

Phone: +1 217-675-8250

Business Address:
16350 Aurora Ave N
Shoreline, WA 98133
United States

2. Products

POOLNOOK offers products displayed on our website subject to availability.

We make reasonable efforts to provide accurate:

• Product descriptions

• Specifications

• Images

• Dimensions

• Features

• Prices

• Availability information

Minor differences in product color or appearance may occur because of screen settings, lighting, packaging changes, manufacturing variations, or product updates.

Customers should review all available product information before completing a purchase.

3. Prices

Prices displayed on our U.S. storefront are shown in U.S. Dollars (USD) unless otherwise stated.

The price applicable to an order is normally the price displayed at checkout when the customer places the order.

Prices may change at any time for future orders.

Any applicable:

• Shipping charges

• Sales taxes

• Discounts

• Promotional reductions

will be displayed during checkout before payment is completed.

We do not intentionally add undisclosed mandatory charges after an order has been placed.

4. Pricing Errors

We make reasonable efforts to ensure that prices are accurate.

If an obvious pricing or technical error is discovered after an order is placed, we may contact the customer before shipment.

Depending on the circumstances, we may:

• Ask the customer to confirm the order at the correct price; or

• Cancel the affected item or order.

If payment has already been collected for an order that we cancel because of a pricing error, the applicable amount will be refunded to the original payment method.

5. Placing an Order

To place an order, customers must provide accurate and complete information during checkout.

This may include:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Payment information

Customers are responsible for reviewing their order information before submitting payment.

After an order is placed, an order confirmation may be sent to the email address provided during checkout.

6. Order Acceptance

An order confirmation does not always mean that an order has been finally accepted or shipped.

POOLNOOK may decline or cancel an order for legitimate reasons, including:

• Product unavailability

• Payment authorization failure

• Suspected fraud

• Incorrect product information

• Obvious pricing errors

• Shipping restrictions

• Invalid or incomplete customer information

If an order is cancelled after payment has been successfully collected, an applicable refund will be issued to the original payment method.

7. Payment

Payment must be authorized before an order can be processed.

Available payment methods are shown during checkout.

Payments are processed using secure third-party payment providers.

Customers represent that they are authorized to use the payment method provided.

POOLNOOK may take reasonable measures to prevent fraudulent or unauthorized transactions.

8. Sales Tax

Applicable sales tax may be calculated during checkout based on the shipping destination and applicable legal requirements.

Any applicable taxes will be displayed before the order is completed where required.

9. Order Processing

Our standard order processing time is approximately:

1–3 business days

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays generally begin processing on the next business day.

10. Shipping and Delivery

After processing, the estimated delivery time is:

Up to 7 business days

Most orders should therefore arrive within approximately 4–10 business days from the order date, depending on processing time, destination, carrier performance, and other shipping conditions.

Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control.

For full details, please review our Shipping Policy.

11. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has shipped.

POOLNOOK is not responsible for delays or failed deliveries caused solely by incorrect or incomplete shipping information supplied by the customer.

12. Tracking Information

Where tracking is available, customers will receive tracking information after the order has shipped.

Tracking information may require some time to become active in the carrier's system.

Customers may contact us if their tracking information does not update for an unusually long period.

13. Delivery Delays

Although we work to meet our estimated delivery times, delays may occasionally occur due to:

• Severe weather

• Carrier delays

• High shipping volume

• Transportation disruptions

• Holidays

• Natural disasters

• Incorrect delivery information

• Other circumstances outside our reasonable control

If an order is significantly delayed, customers may contact us for assistance.

14. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

We cannot guarantee cancellation after an order has entered processing, fulfillment, or shipping.

If an order has already shipped, the customer may need to follow our Return & Refund Policy after delivery.

15. Returns

Eligible products may be returned in accordance with our Return & Refund Policy.

Our standard return window is 30 days from the date of delivery, subject to the conditions stated in our Return & Refund Policy.

Customers should review the complete return requirements before sending any item back.

16. Refunds

Approved refunds are normally issued to the original payment method.

The time required for the refund to appear in the customer's account may depend on the bank, card issuer, or payment provider.

Shipping fees and return shipping costs, where applicable, are handled according to our Return & Refund Policy.

17. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged

• Defective

• Incorrect

• Missing components

please contact us as soon as reasonably possible.

Customers should provide:

• Order number

• Description of the issue

• Clear photographs where appropriate

After reviewing the issue, we will provide an appropriate solution according to our policies and applicable law.

Depending on the situation, this may include:

• Replacement

• Refund

• Return instructions

• Another appropriate remedy

18. Product Availability

All products are subject to availability.

If a product becomes unavailable after an order is placed, we may contact the customer and:

• Offer an alternative where appropriate;

• Inform the customer of a delay; or

• Cancel the unavailable item and issue an applicable refund.

We will not knowingly charge customers for products that cannot be fulfilled.

19. Promotions and Discounts

From time to time, POOLNOOK may offer:

• Discount codes

• Promotional prices

• Special offers

• Limited-time sales

Unless otherwise stated, promotions:

• May expire

• May exclude certain products

• May not be combined with other offers

• May be limited to one use

• Have no cash value

Specific promotional conditions shown at the time of the offer also apply.

20. Product Use

Customers are responsible for using products in accordance with:

• Product instructions

• Manufacturer guidance

• Safety warnings

• Intended product use

POOLNOOK is not responsible for damage caused by misuse, improper installation, unauthorized modification, or failure to follow applicable product instructions, to the extent permitted by law.

21. Manufacturer Warranties

Certain products may include a manufacturer warranty.

Where applicable, warranty coverage may be subject to the manufacturer's own terms, conditions, exclusions, and procedures.

Any manufacturer warranty is separate from the customer's rights under our Return & Refund Policy and applicable consumer protection laws.

22. Customer Responsibilities

Customers agree to:

• Provide accurate order information

• Use valid payment information

• Provide an accessible shipping address

• Review product specifications before purchase

• Follow applicable product instructions

• Contact us promptly regarding order issues

Customers must not place fraudulent orders or misuse our website or payment systems.

23. Fraud Prevention

We may review, delay, or cancel an order where we reasonably suspect:

• Fraud

• Unauthorized payment

• Identity misuse

• Payment abuse

• Other unlawful activity

We may request additional verification where reasonably necessary to protect customers and our business.

24. Limitation of Liability

To the extent permitted by applicable law, POOLNOOK is not liable for indirect, incidental, or consequential losses arising from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits rights or remedies that cannot legally be waived under applicable consumer protection law.

25. Consumer Rights

Nothing in these Terms and Conditions of Sale is intended to remove or limit mandatory consumer rights provided by applicable law.

If any provision conflicts with a mandatory consumer protection law, the applicable legal requirement will prevail.

26. Privacy

Personal information collected in connection with a purchase is handled according to our Privacy Policy.

Our Privacy Policy explains how we collect, use, share, retain, and protect customer information.

27. Governing Law

These Terms and Conditions of Sale are governed by applicable laws of the State of Washington and the United States, without limiting any mandatory consumer rights that may apply based on the customer's location.

28. Changes to These Terms

POOLNOOK may update these Terms and Conditions of Sale from time to time.

The latest version will be published on this page with an updated Last Updated date.

Changes will not retroactively remove rights customers have already acquired under completed transactions or applicable law.

29. Related Policies

Customers should also review our:

• Return & Refund Policy

• Shipping Policy

• Privacy Policy

• Terms of Service

• Contact Information

• Legal Notice

Together, these policies explain the terms applicable to purchasing and using our services.

30. Contact Us

For questions about an order, product, payment, delivery, return, or these Terms and Conditions of Sale, contact:

POOLNOOK

Email: support@poolnook.com

Phone: +1 217-675-8250

Business Address:
16350 Aurora Ave N
Shoreline, WA 98133
United States

Website: https://poolnook.shop/