Terms of sale

These Terms of Sale apply to purchases made through poolnook.shop from PoolNook (“we,” “us,” or “our”). Please read them together with our Shipping Policy, Return and Refund Policy, and Terms of Service before placing an order.

1. Products and Orders

We sell swimming pool products and accessories for delivery within the United States.

Before ordering, please review the product description, dimensions, specifications, compatibility, selected options, and included accessories. Contact support@poolnook.com if you need clarification.

You must provide accurate contact, billing, and shipping information and be legally capable of entering into a purchase agreement.

After checkout, we will send an order confirmation to the email address you provided.

2. Prices and Payment

All prices and payments are in U.S. dollars (USD).

The final amount payable, including any applicable sales taxes, is displayed at checkout before you complete payment.

We offer free standard U.S. shipping on all orders, with no minimum purchase requirement and no additional handling fee.

Available payment methods are displayed at checkout. By placing an order, you confirm that you are authorized to use your selected payment method.

Price changes apply to future purchases. We will not increase the amount charged for an existing order without your agreement.

3. Availability and Order Problems

Orders are subject to product availability and successful payment.

If a product becomes unavailable or a material error affects your order, we will contact you and explain the available options. We will not substitute a different product or request additional payment without your agreement.

If we cannot fulfill your order, we will cancel the affected items and promptly refund all amounts paid for them, including applicable taxes.

We may decline an order where payment fails or there is a reasonable basis to suspect fraud or unauthorized payment. Any payment already collected for a canceled order will be refunded.

4. Processing, Shipping, and Delivery

Our estimated timeframes are:

• Processing: 1–3 business days after successful payment.

• Transit: 4–10 business days after dispatch.

• Total estimated delivery: 5–13 business days after successful payment.

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays begin processing on the next business day.

Transit time begins when the carrier receives the shipment. We will email shipping confirmation and tracking information after dispatch.

If we cannot ship within the stated timeframe, we will notify you, provide an updated estimate, and explain your options to agree to the delay or cancel for a full refund. Where consent to a delay is legally required, we will obtain it or cancel and promptly refund the order.

Please see our Shipping Policy for further delivery information.

5. Order Changes and Cancellations

To request a change or cancellation, email support@poolnook.com as soon as possible and include your order number.

If your order has not shipped, we will cancel it and issue a full refund. Once it has shipped, please follow our Return and Refund Policy.

Address or product changes may not be possible after dispatch. We will explain any available options before making changes.

6. Returns

You may request an eligible return within 30 calendar days after delivery, including if you change your mind or receive a damaged, defective, or incorrect product.

For change-of-mind returns, items must be unused, uninstalled, and in their original condition, with all included parts and accessories. Opening packaging to inspect an unused item does not automatically make it ineligible.

These condition requirements do not prevent claims concerning defects discovered through reasonable use.

PoolNook pays return shipping for all eligible returns. No restocking fee applies.

Contact us before sending an item back. We will provide return instructions and a prepaid label or appropriate