Contact information

We’re here to help.

If you have any questions about your order, shipping, returns, refunds, products, or our store policies, please contact POOLNOOK using the information below.

Customer Support

Business Name: POOLNOOK

Website: https://poolnook.shop/

Email: support@poolnook.com

Phone: +1 217-675-8250

Business Address:
16350 Aurora Ave N
Shoreline, WA 98133
United States

Customer Service

You may contact us for assistance with:

• Order status

• Shipping and tracking

• Returns and refunds

• Damaged or incorrect products

• Product questions

• Payment questions

• Website issues

• General customer service inquiries

Response Time

We aim to respond to customer inquiries within 1–2 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Order Support

When contacting us about an existing order, please include your:

• Full name

• Order number

• Email address used during checkout

• Brief description of the issue

This helps us locate your order and assist you more efficiently.

Returns and Refunds

For return or refund requests, please review our Return & Refund Policy before contacting us.

If your order arrived damaged, defective, incomplete, or incorrect, please include clear photographs where appropriate.

Shipping Questions

For information regarding processing time, delivery estimates, tracking, and shipping conditions, please review our Shipping Policy.

Our standard order processing time is 1–3 business days, followed by an estimated delivery time of up to 7 business days.

Privacy Questions

If you have questions about how your personal information is collected, used, or protected, please review our Privacy Policy or contact us directly.

Contact POOLNOOK

POOLNOOK
16350 Aurora Ave N
Shoreline, WA 98133
United States

Email: support@poolnook.com
Phone: +1 217-675-8250
Website: https://poolnook.shop/

We appreciate your business and look forward to assisting you.